ONLINE Returns Policy We want you to LOVE your purchase! We will happily accept returns postmarked within 14 days of purchase on unworn, new products with tags attached. Shoes must be returned in their original box.In order to return your item, please email us firstname.lastname@example.org let us know you are sending the item back and we can be on the lookout for it.
Please mail your return to:
Attn: E COMMERCE
15 SW Flagler Ave.
Stuart, FL 34994
Customers are responsible for the cost of shipping on all returns.Please note: • Refunds are credited to the original form of payment or a Matilda’s Gift Card. • Returns are processed in 10-14 business days and refunds expected 5-7 business days after processing.• Shipping charges are not refunded.• Exchanges are processed as inventory allows. • All DISCOUNTED or SALE ITEMS are “FINAL SALE” and CANNOT be exchanged or returned.• Customers are responsible for the cost of shipping on all returns.IN-STORE Returns Policy Because you were able to touch, feel, and try on for fit and size, shoes and clothing may be exchanged or returned for store credit within 14 business days of purchase with original receipt or 30 days with a gift receipt. No cash, check, or credit card refunds will be given. Returned items must be unworn with price tags intact. DISCOUNTED or SALE items are FINAL SALE and cannot be exchanged or returned.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!